OUR COMPLAINTS POLICY
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
To ensure we are able to put things right as soon we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact Paul Welch as soon as you can in order that we can recitify any problems as soon as possible. Either call on 01454 273133, or write to me at 14 Dean Court, Great Western Business Park, Yate, Bristol, BS37 5NJ, or email us at firstname.lastname@example.org and we will aim to respond within 2 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.